This Refund Policy outlines the terms under which refunds may be issued by DOWN EAST FABRICATION, INC. ("Company," "we," "us," or "our"). By engaging our services, you acknowledge and agree to the terms described below.
1. Nature of Services
Down East Fabrication, Inc. provides custom fabrication and installation services. All products and work are:
- Made to order — each project is fabricated specifically for the client
- Non-resalable — custom dimensions and specifications cannot be repurposed for other clients
- Customized per client specifications — materials are cut, shaped, and finished to individual requirements
Due to the custom nature of our work, refunds are subject to the limitations described in this policy.
2. Deposits
- A deposit is required before any fabrication work begins. The deposit amount will be specified in your project agreement.
- Deposits are non-refundable once fabrication has started. This is because materials are ordered, cut, and prepared specifically for your project upon receipt of the deposit.
- If a project is cancelled before any work or material ordering has commenced, the deposit may be refunded at the Company's discretion, less any administrative or processing fees incurred.
3. Cancellations
Before Fabrication Begins
Cancellations made before fabrication has commenced may be eligible for a partial or full refund, depending on whether materials have been ordered or any preparatory work has been performed. Please contact us as soon as possible to discuss your options.
After Fabrication Begins
Once fabrication has begun, no refunds will be issued. This includes situations where materials have been cut, shaped, edged, or otherwise processed for your specific project.
4. Completed Work
No refunds will be provided for:
- Completed custom fabrication that has been approved by the client
- Materials that have been installed at the project site
- Work that has been signed off or accepted by the client upon completion
5. Changes to Orders
Changes requested after a project has been approved and fabrication has begun may:
- Result in additional charges for materials, labor, or rework
- Cause delays to the project timeline
- Require a revised project agreement or change order
All change orders must be approved in writing by both parties before additional work proceeds.
6. Damages and Installation Issues
If you believe there is a defect, damage, or installation issue with your completed project:
- Issues must be reported to us within a reasonable timeframe after installation — typically within 7 business days
- We will assess the reported issue and determine the appropriate resolution, which may include repair, replacement of affected sections, or other remedies
- Damage caused by misuse, improper care, or third-party modifications after installation is not covered
To report an issue, contact us at ceo@downeastfabrication.com or call 717-379-1254.
7. Non-Refundable Situations
Refunds will NOT be issued in the following situations:
- Natural variations in stone color, veining, pattern, or texture — these are inherent characteristics of natural materials
- Materials that were selected and approved by the client prior to fabrication
- Project delays caused by factors outside our control, including supplier delays, weather, or site access issues
- Dissatisfaction with natural stone characteristics that were disclosed prior to material selection
- Work completed in accordance with the approved project agreement
8. Dispute Resolution
We are committed to resolving all client concerns fairly and professionally. If you have a dispute regarding our services or this refund policy, we strongly encourage you to contact us directly before initiating any formal dispute process. We will make every reasonable effort to reach a mutually satisfactory resolution.
9. Contact Information
For refund-related inquiries, cancellation requests, or to report an issue, please contact us:
DOWN EAST FABRICATION, INC.
215 Salem Church Road, Mechanicsburg, PA 17050
Phone: 717-379-1254
Email: ceo@downeastfabrication.com